Refund Policy

30-day money-back guarantee

CCTV Inspector, provided by Ross & Sons Digital LTD, offers a 30-day money-back guarantee on all plans (Monthly, Yearly, and Lifetime). If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all our orders.

• Visit paddle.net and use your order email to find your purchase and request a refund.
• Or contact us at Rossandsonsdigital@gmail.com and we will help you through the process.

Cancellations

You may cancel a Monthly or Yearly subscription at any time. Your access continues until the end of the current billing period; you will not be charged again after cancellation.

Processing time

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank.